Frequently Asked Questions

If you are signing in to our new website for the first time, you must set a brand new password. You will also need to make sure to update all of your information and save your changes. This is required. If you do not complete this information, your new password will not be saved. Make sure to complete as many fields as you possibly can to ensure the successful transfer of your records. *Including checking the box that permits us to submit your credits on your behalf; this is required for transfer. All fields with an asterisk are required! All of this is just for the first time you sign in. If you missed our first emails, you can use our forgot/reset password feature. I can send you a password reset link if you still have trouble accessing your account after following all of these steps.

All of your completed coursework, old or new, is permanently stored in our database and will remain accounted for. All courses taken/credits earned before July 24, 2023, have already been reported to the respective organizations. (ARDMS, APCA, CCI, etc.) Our transfer process with ARDMS is up and running smoothly at this time. If you notice that you are missing any coursework in your ARDMS bank, please get in touch with us. We do not have direct access to your ARDMS bank. We are still working on a bonus feature to migrate your historical course data from our old website.

We sure can. Please let us know exactly how you are currently registered with ARDMS. This will be the name we record on your certificates. They have to match exactly. Please log on to your ARDMS account, take a screen capture of what they are “calling you,” and send it to us. We’ve been having the best luck with this process in fixing the issue. It should say something like “Welcome Back,_______.” we’ll then update your account on our end to match.

Some IAME users have had some courses duplicated in their ARDMS/APCA credit bank. You may be one of those users. No worries, we have this all figured out and we promise this will be corrected prior to your triennium's end. This is merely a technical glitch. So what should you do?
Q: Should I be worried?
A: No, IAME is working closely with ARDMS/APCA to resolve this issue before the end of your triennium. This is simply a technical glitch that takes time us time to update your records.
Q: Do I need to contact ARDMS/APCA?
A: No, IAME will handle all of your concerns. IAME has direct contact with ARDMS and works closely with their customer support and technical team so you don't have to.
Q: I have duplicated or missing credits in my bank; what should I do?
A: Contact IAME at support@iame.com. Send us a screen capture of your ARDMS account and we will have it resolved quickly. We do not have direct access to your ARDMS/APCA account to access this information. This will help to speed up the process. All of your records are stored securely and permanently at IAME.

First, I'd like to assure you that ALL courses are AMA PRA Category 1 ™ credit. The codes below apply to ARDMS/APCA ONLY. We understand that meeting your credentialing requirements is very important. We have chosen to identify our categories with an easy to recognize icon. If you select a category and you find other mismatched course icons mixed in, those courses will always be reported as the icon that identifies them. We have recently added a badge to these icons for easy identification of the amount of credit(s) each course is worth. For those who have to have a specific amount of courses in each category for their certification, please see the key below for the credit type associated with that icon that will be reported to your respective organization.

Credit type is reported as the code specified in parentheses:

OBGYN Icon- (OB/GYN) credit type Breast Icon-(BR) credit type Vascular Icon- (VT) credit type Abdominal Icon- (AB) credit type Musculoskeletal Icon-(MSKS) credit type. Head and Neck Icon- (AB) credit type Lung icon- (AB) credit type Cardiology Icon-If not specified as Fetal Echo (FE), it will be reported as Adult Echo (AE) Physics Icon-Reported as General AMA PRA Category 1™ credit Ergonomics Icon-Reported as General AMA PRA Category 1™ credit Required Training Icon-Reported as General AMA PRA Category 1™ credit

We do! We often work with medical centers, practices, hospitals, and others to provide our cme memberships at a discounted group membership rate. It is an economical and easy way to make sure your entire staff has access to the cme they require. Our discount is based on the number of memberships purchased. Please refer to our group membership page

When you begin taking courses on our new website, your records will be stored and retrievable here. If you should require records, such as in the case of an audit from previous trienniums, for credits earned up to July 24, 2023, we will always be able to retrieve those historical records/certificates. ALL of your records are and will remain, permanently stored in our database. In the meantime, if required by your organization, a history of your completed coursework and certificates can be sent to you if requested. Unless you are a physician whose department requires your records STAT (for credentialing, certification, etc.), we ask that you please be patient as we work towards a permanent solution for transferring your course history to the new website. Again, all courses taken before July 24, 2023, should already be transferred.

Kindly note that we are a very small team, and due to the number of support requests we receive every day, though we always try our best to answer all of them promptly, please patiently wait about 1-2 business days to receive our response before following up.